FAQ

Ordering & Shipping

Where are your products made?

Our apparel is made to order through our network of professional printing partners. Production locations may vary depending on the product and fulfillment provide, but unless there is a shortage, all our orders are printed and shipped from the US.
Do you ship internationally?

Currently, we ship within the United States only. We’re hoping to expand to more countries in the future.
How much does shipping cost?

We offer FREE shipping on orders over $60 within the United States.

For orders below $60, shipping costs are calculated at checkout based on your order.
How long will my order take to arrive?

Every Paddock Rose item is made especially for you.

Production times typically range from 2–7 business days. Shipping takes additional time depending on your location and the fulfillment provider.

You’ll receive tracking information once your order ships.
Will I receive a tracking number?

Yes! Once your order ships, we’ll send you an email with tracking information so you can follow your package.
Can I change or cancel my order?

Because our products are made to order, we begin processing orders as quickly as possible.

If you need to make a change or cancel an order, please contact us immediately. We’ll do our best to help, but changes cannot be guaranteed once production has started.

Products & Sizing

What materials are your T-shirts made from?

Our T-shirts are selected for comfort and everyday wear.

Fabric composition, fit, and care instructions vary depending on the product. You’ll find the specific details on each product page.
Are your T-shirts unisex?

Many of our T-shirts feature a unisex fit, but sizing and fit can vary depending on the garment.

Please check the product description and size guide before ordering.
How do I choose the right size?

We recommend checking the size guide on the product page before placing your order.

For the most accurate fit, measure a T-shirt you already own and compare its measurements with our size chart.
How should I wash my T-shirt?

For most printed T-shirts, we recommend:

  • Machine wash cold, inside out.
  • Wash with similar colors.
  • Use mild detergent.
  • Avoid bleach.
  • Tumble dry on low or air dry.
  • Do not iron directly over the printed design.

Always follow the care instructions for your specific garment.

Returns, Refunds & Problems

What is your return policy?

Because our products are made to order, we generally cannot accept returns or exchanges for incorrect sizes, colors, or changes of mind.

However, if your order arrives damaged, defective, or incorrectly printed, please contact us so we can help resolve the issue.

Please review our full Refund Policy for details.
What if my order arrives damaged or defective?

We’re sorry if something isn’t right with your order.

Please contact us within 30 days of delivery and include:

  • Your order number.
  • A description of the problem.
  • Clear photographs showing the issue.

We’ll review the situation and arrange an appropriate resolution, such as a replacement or refund.
What if I ordered the wrong size?

Because each item is printed specifically for your order, we’re generally unable to offer free exchanges for sizing mistakes.

We strongly recommend checking the size guide before purchasing.

If you need assistance choosing a size, please contact us before ordering.
Are any purchases final sale?

Our products are made to order, so returns for buyer’s remorse, incorrect sizing, or personal preference are generally not accepted.

This does not affect your rights if an item arrives damaged, defective, or incorrectly fulfilled.

Please see our Refund Policy for complete details.

Payments & Customer Support

What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available options may include major credit cards, Shop Pay, and other supported payment providers. 
Is my payment information secure?

Yes. Payments are processed through Shopify’s secure checkout system.

Paddock Rose does not directly store your full payment card details.
Can I purchase a T-shirt as a gift?

Absolutely! Our equestrian-inspired T-shirts make great gifts for riders, horse owners, and horse lovers.

Simply enter the recipient’s shipping address during checkout.

Please keep production and delivery times in mind when ordering for a special occasion.
How can I contact Paddock Rose?

We’re happy to help with questions about products, sizing, shipping, and orders.

Visit our Contact Us page to get in touch.