Refund policy

We want you to love your purchase. If something isn't right, we're here to help.

Refund Policy

At Paddock Rose, we want every customer to have a positive shopping experience.

Because our products are printed on demand, each item is produced specifically for your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the problem.

We’ll review your request and arrange an appropriate resolution, which may include a replacement or refund.

Incorrect Sizes or Changes of Mind

Because our products are made to order, we generally cannot accept returns or exchanges for incorrect size selections, color preferences, or changes of mind.

Please review the size guide and product details carefully before ordering.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We’ll do our best to accommodate your request, but changes may not be possible once production has started.

Contact Us

For assistance with your order, please use our Contact Us page.

Nothing in this policy limits any rights customers may have under applicable consumer-protection laws.